You can edit a booking by logging in and accessing your personal space under "My cleanings". From the "Upcoming Cleanings" section, you can click on "More" than in the dropdown list "Edit booking". Follow the instructions to request your changes. Please note that you can only change your home cleaning 20 days in advance and up to 48 hours before your cleaning starts.
If you wish to cancel your booking, you must do so at least 48 hours before the cleaning in question is due to take place to avoid cancellation charges. To learn more about it, visit our cancellation conditions.
Please be aware that by changing your cleaning duration, the agent may not accommodate your request due to lack of availability. If your usual agent is available, this option is automatically selected by the platform’s algorithm.
If you cannot modify the cleanings, please call us at 01 81 72 25 51 or send us an e-mail at client@batmaid.fr!